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The bank has said that it is working to resolve the issue. Alamy, file
offline banking
PTSB resolves online banking technical issues
Customers were repeatedly ‘timed out’ from their accounts earlier today.
LAST UPDATE | 17 Apr 2025
PTSB’S ONLINE BANKING has been fixed after technical issues repeatedly ‘timed out’ customers from their accounts.
The bank directed customers to contact their customer service helplines for two more hours than normal so people experiencing issues could get in touch with employees. The issues were first flagged earlier this afternoon.
PTSB has apologised for the inconvenience caused to its customers. Its contact centre and several branches will open tomorrow between 10am and 2pm, it said.
Some customers contacted the company online with complaints that they cannot reach a customer service agents due to high volumes of calls.
In a post to their X account this afternoon, PTSB said: “We are currently experiencing a technical issue which is intermittently impacting access to our mobile app and website for some of our customers.”
“We are working on resolving this as quickly as possible and apologise to our customers for any inconvenience caused,” it added.
In a follow-up post this evening, the bank said that the customer service phone line will remain open for two more hours than normal this evening, until 7pm. It has since announced that the issues have been resolved.
The majority of PTSB customers last November faced similar technical issues and experienced delays in sending and receiving payments this morning due to a technical issue. The company attributed the issues to a “system upgrade”.
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